Mug In Town · Privacy Policy | Effective: October 13, 2026

Website: https://www.mugintown.com   |   Contact: hello@mugintown.com

Mug In Town ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights as a consumer when visiting our website or making a purchase.

1. Who We Are

Mug In Town is an e-commerce brand selling custom products exclusively to customers in the contiguous United States. While our fulfillment operations and data hosting primarily occur within the United States, our business administration and customer support are operated from Peru. For any privacy inquiries, contact us at: hello@mugintown.com

2. Information We Collect

Information You Provide:

  • Full name, shipping address, and billing address.
  • Email address and phone number.
  • Custom content, text, or personalization details submitted with your order.
  • Payment details. (Note: All payments are processed securely by third-party payment providers like PayPal. We do not collect, view, or store your full credit card details on our servers).

Information Collected Automatically:

  • IP address, browser type, and device information.
  • Pages visited, time spent on site, and referring URLs via cookies and analytics tools to help us improve site performance.

 

3. Cookies & Analytics

Our website uses cookies and similar tracking technologies to improve user experience, analyze website traffic, remember your cart preferences, and optimize our services. By using our website, you consent to the use of cookies unless disabled through your browser settings.

4. How We Use Your Information

We use your information strictly to:

  • Process, fulfill, and ship your made-to-order items.
  • Send order confirmations, shipping updates, and respond to customer service inquiries.
  • Improve our website, product offerings, and user experience.
  • Detect, prevent, and address fraud, security issues, or misuse of our platform.
  • Comply with legal obligations and resolve disputes.

5. Sharing Your Information

We respect your privacy and do not sell your personal data to third parties. We share information only with essential service providers that help us operate our business, including:

  • Fulfillment and Production Partners (located in the USA): To print, package, and ship your order.
  • Payment Processors (such as PayPal): To process your transactions securely and handle fraud prevention.
  • Shipping Carriers (such as USPS or UPS): To deliver your order.
  • E-commerce & IT Providers: To host our website, manage databases, and send transactional emails.

6. International Data Transfers

Because our administrative team is located in Peru, personal data (such as your name, email, and order details, but never payment information) may be accessed internationally strictly for order management and customer support purposes. By using our website, you consent to this secure cross-border transfer of information necessary to fulfill your contract with us..

7. Third-Party Websites and Services

Our website may contain links to third-party platforms. We are not responsible for the privacy practices, content, or security of outside websites. We encourage you to review their policies before providing personal information.

8. Data Security and Retention

We use reasonable administrative, technical, and organizational measures (including SSL encryption) to protect your personal information. We retain personal data only as long as necessary to fulfill the purposes described in this Policy, comply with legal/tax obligations, and resolve disputes.

9. Children's Privacy

Our website and products are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately so we can delete it.

10. Your Rights (Including US State Privacy Rights)

Depending on your state of residence (such as California, Virginia, etc.), you may have specific rights regarding your personal data. You may request access to, correction of, or deletion of your personal information at any time. Contact us at hello@mugintown.com with your request, and we will respond within 15 business days.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be effective as of the date listed at the top of the Policy. Continued use of the website after any updates constitutes acceptance of the revised Privacy Policy.