Mug In Town · Shipping Policy | Effective: October 13, 2026

Mug In Town ships exclusively within the contiguous United States. All orders are produced on demand and shipped directly to you from our fulfillment partner facilities in the US.

1. Production Time

Every mug is made individually after your order is placed. Production typically takes 3–6 business days. Business days are Monday through Friday, excluding US federal holidays.

During holidays, major shopping events, or other high-demand periods, production may take longer than usual.

2. Shipping Methods & Estimates

Shipping times begin after production is complete and the order is handed to the carrier.

• Standard Shipping: 3–7 business days after production.

Total estimated delivery time = Production time (3–6 business days) + Shipping time (3–7 business days).

3. Delivery Estimates

All shipping and delivery estimates are provided in good faith but are not guaranteed. Delivery times may vary due to carrier delays, weather conditions, holidays, or periods of increased shipping demand such as Black Friday, Cyber Monday, Christmas, Valentine’s Day, Mother’s Day, and other peak seasons.

4. Shipping Rates

Shipping rates are calculated at checkout based on your delivery address and selected shipping method.

5. Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number. Customers are responsible for monitoring the tracking information and ensuring the package can be received at the delivery location.

6. Lost or Stolen Packages

If your tracking shows "Delivered" but you have not received your package, please contact us within 30 days of the estimated delivery date. Once a package is marked as delivered by the carrier, responsibility for the package transfers to the customer. We are not responsible for theft, loss, or damage after carrier-confirmed delivery.

7. Customer Delivery Responsibility

Customers are responsible for providing a complete and accurate shipping address and ensuring that the package can be safely received at the delivery location. Mug In Town is not responsible for delays, failed deliveries, or returned shipments caused by incorrect addresses, refused deliveries, or unavailable recipients.

8. Returned Packages & Incorrect Addresses

Because our products are made to order, our fulfillment facilities do not hold inventory or process physical returns. If a package is returned by the carrier due to an incorrect or incomplete address, refusal, failed delivery attempt, or an unavailable recipient, the item is automatically donated or disposed of by the facility and cannot be recovered.

In these cases, we cannot issue a refund. To receive your item, you will be responsible for the full cost of producing and shipping a replacement order to a corrected address.

9. Damaged in Transit

If your order arrives damaged or broken, please contact us at hello@mugintown.com within 7 days of delivery. You must include your order number and clear photos of the damaged item and the shipping box/label. We will arrange a free replacement at no cost to you once the damage is verified.